Please note: we will not be able to cover return postage costs that do not adhere to this process.Īll goods returned must be arranged prior to sending via the eBay messaging service. Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return. If goods are damaged or faulty please notify us through eBay messaging to enable us to issue you with a pre-paid returns label. Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty. Refunds will be made of the purchase price paid if returned within 60 calendar days of receipt. We will accept any items back for refund if they are returned to us in original, unopened packaging and are in an unused condition - complete with original untarnished packaging (boxes and packaging must also be returned in the same saleable unblemished condition). All items sold are new & unused unless otherwise stated and should therefore be returned in the same saleable condition.
Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you. Please take care to ensure your address details are correct before placing the order as address details cannot be amended later. Please note, we run an automated system on eBay and the address details that come through to our system from eBay are the details you input at the checkout page and this is the address that we have to ship the order to.
For more details on how to purchase a quicker or tracked delivery service, please see the 'Postage and Payments' options on the listing description page.
Until this 14 day window has passed we are unable to post replacements or offer refunds. Please also check with your local Royal Mail depot before getting in touch - as many items will be too big to fit through your letter box, this being the most common reason for delay. Please be aware that within the 14 days we have no means of chasing Royal Mail for orders made with standard post as this is a non-traceable service. If your goods haven't arrived within this time period then please contact us. Royal Mail state that standard delivery normally arrives within a few days, however in some cases this can take up to 14 days. We offer free tracked economy delivery for all UK orders and localities. Please continue to select from Free, Tracked or Express delivery options at checkout.*** ***We are continuing to ship all orders on time throughout the Covid Pandemic and recent lockdowns. All items are stocked from our UK warehouse and we will ship your order quickly and efficiently.